Sucky Customer Service Reps Can KISS MY ASS!

So, I try to never leave the house.couch potato kitty I find staying at home keeps me happy and healthy and less stressed. Plus, if I go out then I have to put on makeup and brush my hair…it’s just so much to worry about. Okay, half-kidding here, but seriously, I’ve spent the majority of my life ripping and running about so it’s nice to be able to stay home a fair amount of the time. And today is a perfect example of why I like to remain on my sofa.

dye job

I got my hair dyed on Monday. While it looks pretty, it’s not what I wanted it to look like. So I got in my car and drove to Sally Beauty supply. It’s about a 15-20 minute drive, but I figured it was worth the extra time in the car during rush hour to get help from the experts.

Well…I coulda asked my cat Moopy and gotten more help.Moopy

I walked into the store and there wasn’t a soul to be seen. I could have robbed the place blind were I so inclined. I said, “Hello,” in a very nice voice and I got a, “Hey,” said back to me. And that was it. I still didn’t see a human anywhere.

So I said, “Can you please help me with some hair color?” She finally comes out of the back room and I explain what I’m looking for (which was a black hair dye with a blue undertone). She said, “I’ve never heard of that. Here use this.” And she hands me bright blue hair dye. I mean solid electric blue hair dye. So I explained I meant blue/black. (Every fuckin’ manufacturer in the world makes it.) She said, “Look, I’ve really got to get back to what I was doing,” and she walks away.

Moments later I hear her say into the phone, “Yeah baby. I’m back (insert grunt here). So, (insert gum smacking noise) what do you want for dinner?”

My head about popped the fuck off. Grumpy CatREALLY? REALLY? That’s what kept you from being even slightly friendly or helpful? You are seriously getting paid to essentially tell me to go fuck myself while you sit in the back room, smacking gum and chatting with your boyfriend about dinner? I wanted to go in there and rip her head off and then shove it up her ass. Alas, I just stuffed my pockets full of expensive make-up and left.

KIDDING!!!!! I’m the kind of person who gives money back to the store if they give me a dimeΒ too much in change. But I’m telling you, she wouldn’t have given a rat’s ass if I had. What a hideous employee.

Then, on to my next stop:Β TJMaxx.

I had to return 2 rings. So I get in the return line, wait for almost 10 minutes, get to the front and the very polite girl says, “Oh, you have to go to jewelry to return it.”

Okay, fine. Not her fault and she was nice, so I was polite, thanked her for the help and went to the jewelry department.

Where I wait.

And wait.

And wait.

Finally after about 8-9 minutes a girl comes up and asks if she can help. She was very nice and smiley, returned my rings with no problem. And when we were done returning she asked if I wanted to see something else. I told her I’d scoped out a few necklaces and rings I wanted to see and was ready to try them on.

About that time a girl walks up to the counter and the chick who’s helping me turns around and talks to her for about 5 minutes about her shoes. Happy feetNOT KIDDING at all. For fuck’s sake. Really? I’m sorry your feet aren’t happy. You poor thing. Mine aren’t very happy either standing here waiting on your rude ass.

Then she finished up her very important, “My feet are sore” conversation and I say, “Hi again, can I please try on a few of these rings?” At which point she turns around, walks to the other side of the counter and starts helping people who had just walked up that moment.

Yet again, WHAT THE FUCK????

Now, for those of you who don’t know me well, or only know me via my sass-mouthed blog, you may not know this, but I am polite to a fault. I mean ridiculously polite. I say excuse me when someone rams into me. I’m a please, thank you, you are welcome kind of person. I always say hi. I usually find a way to compliment someone when doing business because it’s nice to see a smile cross their face. So if you are thinking, “Well, maybe you should adjust your attitude, missy!” just know that I never have one in a store. I really am stupid friendly.

As such, I have no clue why people suck so much!!!! When I’ve worked with the public in the past I’ve done my very best to take care of their every need and make them feel respected and appreciated in the process. Is such an attitude unheard of anymore in customer service?

I’m constantly stunned by the lack of giving a shit so many people have about their jobs and the way the treat people while at them.

I don’t know about you, but I’m thankful every day that I have a job. And so I do my damnedest to do it to the very best of my ability, and 90% of the time with a smile on my face. (Trust me, sometimes it is SOOOO hard to keep my sass mouth at bay, but I do because I’m at work and it’s the professional thing to do.)

Might I make a plea to all customer service reps out there (and I’ve been one before, so don’t think I’m being all accusatory and talking out of my ass without understanding how hard of a job it can be): If you don’t like people or can’t fake that you like people–GET ANOTHER FUCKING JOB! There are plenty of jobs where you can sit in a cubicle and not deal with the public. Do that instead.

There is never any reason to be an asshat to someone, especially if they are being nice to you. I understand if someone is treating you like shit that it can be difficult to maintain your cool, but for the rest of us out there that are kind and treat customer service reps with the respect they deserve, can you please at least pretend to do your job?

For those of you who do that grinding job of dealing with the public and still manage to maintain your kindness…THANK YOU! I know it isn’t always easy, but people like me sure appreciate it. πŸ™‚

That’s my rant o’the day!heat

Whew! That was exhausting!

Oh, and on top of everything my air conditioner died last night and it’s only 95 degrees this week. Ugh. Kill me! πŸ™‚

I hope you guys have a good week.

Just Say No to dickheaded people. πŸ™‚ Β Hugs! Β πŸ™‚

40 comments on “Sucky Customer Service Reps Can KISS MY ASS!

  1. I’m guess they make minimum wage. As a mini way worker… In my experience, it takes prayer/patience/ to be a cust service rep. Nowadays… One has to hype yourself up to deal with the multitasking as well as the needs,wants,inquiries, complains n cursing of the client…everyday. Not making excuses… However, businesses do their business a disservice when they pay so badly. I know I know… We should all ‘ do the best job ever everyday….just because’.

    Yeah right… I’ll get right on that.
    Besides… Then what would people blog about then?

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    • I feel ya. I’ve made minimum wage before and dealt with some pretty nasty customers, but I still was only ever polite. I figure it never helps the situation to become antagonist right along with the asshat that’s being mean. If we all did that we’d all have killed each other long ago. I try to just feel sorry for mean people as much as I can because you know they have to be miserable people 24/7 in order to behave so badly.

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  2. I wouldn’t be so polite, well I would have at 20 at 51 I am more likely to say “you’re rude, I was here first” I do not like people not taking notice of me and I will not be talked down to by a sales assistant

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      • Gotta say I agree with Joanne on this one! I will say something to both the person who cut in front of me AND the sales person. I do not take crap off of anyone but on the other hand I try to only get mad at the right person. ie…if my meal comes out wrong I am not going to yell at the waiter. She/he didn’t cook it. I will take exception to attitude though and that WILL be reflected in the tip. But, I am also very polite and I go out of my way to make a cust rep feel good when they are being nice to me. I tell them how much I appreciate them, ask them how they are tell them how sweet (when it’s genuine) they are because I have been on the other side and there is NEVER an excuse to be an asshat! NEVER! Even if the customer is being an asshat! (which you clearly were not) I would have taken it one step further with the Sally’s girl. I would have reported her ass! Just sayin….. Have an awesome day Jodi! πŸ™‚

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      • I love all you guys here so much! Reading these comments cracks me up. I LOVE LOVE LOVE it when you say “asshat” back to me. Makes me giggle. And seriously, I wanted to go to the back room when that douche bag got back on the phone and just flip out. It took ALL of my strength not to. All of it. But what would it have gotten me? She’d have mouthed off. I’d have kicked her in the crotch. I’d have gone to prison. Totally not worth a bottle of hair dye. πŸ˜‰

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      • You have more strength than I do. Because I would have gone to the door and just stood there looking at her until she said something again, then I would have told her I was the Vice President of the company and I was doing a mystery shopper check up for the store because there had been complaints about her and other employees of the store. Then I would have asked her for the correct spelling of her name so I could put it in my report. Found a piece of paper, wrote it down and calmly walked out of the store…. LMAO! Then I would have reported her! biotch! πŸ™‚

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      • Yep! Because you scare the hell out of her and then she still gets in trouble…..there was no excuse for her behavior. If I got a report of someone who worked for me doing something like that to one of my customers, I would have fired her ass hat! LOL!

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  3. Aaaaah, yes…. I’m familiar with this crap. I don’t know why folk do it.
    Ever since I got a job (at 16) it was in customer service. I loved it, helping people and making them smile gave me a buzz. By the time I got to 26 I hated the entire world and everything in it so I moved away from customer services. I got to write letters instead and occasionally make phone calls. I managed a team of people who talked the public for me. I knew full well I couldn’t hack it any more and took myself away from the role that I could no longer do properly.
    -_- Why, oh why do people work in customer service if they don’t want to help?

    I feel you, Jodi. I really, really do.

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    • I love how you roll! I’ve had jobs where I deal with the public constantly until about 3 years ago. It was either face to face or over the TV and I constantly had to be polite and smiley and in a good mood even if I wanted to blow up the entire world. Then, when I got a new job I decided to go behind the scenes. Now I get to work from home and almost never talk to customers. It’s heaven. Sometimes you just gotta step back and make a change–otherwise, RUN FOR THE HILLS!!!! πŸ™‚ xo

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  4. When I worked as a customer services advisor for an insurance company over here, I was doing the managerial position because they were busy and I was going for the promotion. I had to take a call because the woman on the other end was THE most abusive woman I have ever had the misfortune of speaking to. She had had an accident that was deemed a “fault” claim – it was her fault. So she lost her No-Claims-Discount and she didn’t want to pay the extra. The mouth on her, the shouting, the threats. It was incredible that such a vile tirade could come out of the mouth of … wait for it …. a well known UK comedy actress. As a result, I cannot bear to watch her on TV any more.

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      • Ain’t that the truth. Through an old job I got to meet a fair amount of TV/movie people and while most were nice, some could go suck it. We all put our pants on the same way–never know why some people think they are above everyone else. Just silly.

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      • Exactly. They should remember who put them there. People slag off Tom Cruise, but he will make a film late by talking to the fans and having his photo taken with them. Maybe he doesn’t like doing it, but he doesn’t show it. He knows who put him there and he knows they can take him back down.

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    • Shut the hell up. SHUT IT! Seriously??? First off, horrible you had to go through such a thing. Secondly, I’m guessing she probably has more money than the average Joe, so she should shut the fuck up and accept responsibility for her actions. Good grief. PS: Would I know her? If so, you HAVE to email me her name. πŸ˜‰

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  5. Polite to a fault is one thing, but having to deal with that sort of thing… Ugh.

    My wife and I have no compunction whatsoever of simply leaving. We on more than one occasion when having encountered rude staff have merely said “Okay, we’ll go somewhere else” and we do. It saves them the effort required to fake an apology and we never bother going back. πŸ™‚

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    • That’s what I ended up doing yesterday. Just said, “fuck it, I’ll save my money,” and walked the hell out. It just sucks when people suck. I always wonder how they defend their own actions to themselves. I’m harder on myself than any boss would ever be–that’s one of the reasons I try to always do my best at any job. I’d feel bad forever if I treated someone like shit. I dislike jerky jerks! πŸ˜‰

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  6. I’d say there were 3 very lucky people that day. I’d have told each of them that I would write to their managers and complain that looking after me was their job and given them something to worry about. There is usually time to chat to other staff during the day and possibly even discuss the menu with a boyfriend/girlfriend but never with a customer waiting. Is there no training any more?
    I’m glad you gritted your teeth and remained polite but I’d certainly recommend that they ( or at least the worst of them) not get away with it. If you write to the owner/manager, they’ll speak to the staff concerned and hopefully boot them up the ass.
    xxx Sending Massive Hugs xxx

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    • I can’t tell you how tempted I was to do exactly that. Honest to God, if I hadn’t been to exhausted I’d have gone and chatted with the manager at TJMaxx. I’m actually more okay with incompetence than I am someone being rude. One can learn how to do a job better, but an asshat is an asshat no matter how you wear it. πŸ˜‰ HUGS! πŸ™‚

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  7. AGREED!!! I get it, customers can be extremely rude and ignorant, and it’s difficult to want to help someone who’s being a total asswipe. BUT, like you said, when a customer is nice, there is NO excuse to not DO YOUR JOB CORRECTLY! Fake it, fake it, fake it, but just be polite! Lol. I think the problem in most cases is these young kids who really don’t give a shit. They don’t understand the value of money, and don’t pride themselves in doing a good job, because they know (or hope) that they won’t be working in that store forever. Silly, stupid asshats! πŸ˜€ No matter what the job is, we should always try our best.

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    • Preach on, sister! I always joke that no one is meaner than a hungry customer in a restaurant. And as someone who waited tables all through high school and most of college, I dealt with some mean ass people! But here’s the thing…if you are mean right back then they get meaner too. Then it’s just a battle and who the hell has time for that? I let that shit roll off my shoulders most of the time nowadays because I just can’t give someone else, who doesn’t deserve it, that kind of energy. They can just quietly go fuck the hell off…then I’ll go about my day. πŸ™‚ πŸ™‚ XO

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  8. Some people should not be in customer service jobs! Those people you dealt with obviously don’t care about their job at all! I’m like you in that I love to just stay home and order from Amazon! I hope you get your air conditioner back soon!! Hugz Lisa and Bear

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    • Oh yeah…I’m ALL about ordering from Amazon!!! I’m an Amazon and Overstock girl. Why leave the house if you can shop from your sofa? The only thing I don’t buy online is shoes. I have Flintstone feet…as such it is NOT wise to buy shoes online. I always have to send them back. πŸ™‚ Hugs!

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  9. I see how you would want to stay home and away from society! How awful and what a chain-reaction of anger their rudeness can cause. As for your hair color just call the salon and tell them how unhappy you are with the color and they SHOULD correct it for you at no charge. Then again you are 0 for 2 in customer service…but maybe the third time is the charm–lots of luck your way!

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    • I so wish I could say something about the hair…the only problem is that it’s the same chick I’ve been seeing for 15 years and at this point I’d feel bad saying anything. I know…that is so totally dumb, but it’s like we’ve gone too much into friendship land for me to say something. At least it looks good–just not what I was hoping for. If it looked bad, that would be different, but it’s still pretty. Next time I’ll just bring my own dye. That should do it. πŸ™‚

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  10. When I get bad service, I find out who the boss is and complain. Sometimes, especially in restaurants, you actually get something free in the end. And if it is bad enough, I never go back there.

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    • Gotta love a free lunch! πŸ™‚ Sometimes I go to the boss, but I just didn’t have it in me that day. And the chick at Sally Beauty supply was all by herself–no one even to go to. I was just glad to get home and climb onto my sofa. πŸ™‚

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