Sucky Customer Service Reps Can KISS MY ASS!

So, I try to never leave the house.couch potato kitty I find staying at home keeps me happy and healthy and less stressed. Plus, if I go out then I have to put on makeup and brush my hair…it’s just so much to worry about. Okay, half-kidding here, but seriously, I’ve spent the majority of my life ripping and running about so it’s nice to be able to stay home a fair amount of the time. And today is a perfect example of why I like to remain on my sofa.

dye job

I got my hair dyed on Monday. While it looks pretty, it’s not what I wanted it to look like. So I got in my car and drove to Sally Beauty supply. It’s about a 15-20 minute drive, but I figured it was worth the extra time in the car during rush hour to get help from the experts.

Well…I coulda asked my cat Moopy and gotten more help.Moopy

I walked into the store and there wasn’t a soul to be seen. I could have robbed the place blind were I so inclined. I said, “Hello,” in a very nice voice and I got a, “Hey,” said back to me. And that was it. I still didn’t see a human anywhere.

So I said, “Can you please help me with some hair color?” She finally comes out of the back room and I explain what I’m looking for (which was a black hair dye with a blue undertone). She said, “I’ve never heard of that. Here use this.” And she hands me bright blue hair dye. I mean solid electric blue hair dye. So I explained I meant blue/black. (Every fuckin’ manufacturer in the world makes it.) She said, “Look, I’ve really got to get back to what I was doing,” and she walks away.

Moments later I hear her say into the phone, “Yeah baby. I’m back (insert grunt here). So, (insert gum smacking noise) what do you want for dinner?”

My head about popped the fuck off. Grumpy CatREALLY? REALLY? That’s what kept you from being even slightly friendly or helpful? You are seriously getting paid to essentially tell me to go fuck myself while you sit in the back room, smacking gum and chatting with your boyfriend about dinner? I wanted to go in there and rip her head off and then shove it up her ass. Alas, I just stuffed my pockets full of expensive make-up and left.

KIDDING!!!!! I’m the kind of person who gives money back to the store if they give me a dime too much in change. But I’m telling you, she wouldn’t have given a rat’s ass if I had. What a hideous employee.

Then, on to my next stop: TJMaxx.

I had to return 2 rings. So I get in the return line, wait for almost 10 minutes, get to the front and the very polite girl says, “Oh, you have to go to jewelry to return it.”

Okay, fine. Not her fault and she was nice, so I was polite, thanked her for the help and went to the jewelry department.

Where I wait.

And wait.

And wait.

Finally after about 8-9 minutes a girl comes up and asks if she can help. She was very nice and smiley, returned my rings with no problem. And when we were done returning she asked if I wanted to see something else. I told her I’d scoped out a few necklaces and rings I wanted to see and was ready to try them on.

About that time a girl walks up to the counter and the chick who’s helping me turns around and talks to her for about 5 minutes about her shoes. Happy feetNOT KIDDING at all. For fuck’s sake. Really? I’m sorry your feet aren’t happy. You poor thing. Mine aren’t very happy either standing here waiting on your rude ass.

Then she finished up her very important, “My feet are sore” conversation and I say, “Hi again, can I please try on a few of these rings?” At which point she turns around, walks to the other side of the counter and starts helping people who had just walked up that moment.

Yet again, WHAT THE FUCK????

Now, for those of you who don’t know me well, or only know me via my sass-mouthed blog, you may not know this, but I am polite to a fault. I mean ridiculously polite. I say excuse me when someone rams into me. I’m a please, thank you, you are welcome kind of person. I always say hi. I usually find a way to compliment someone when doing business because it’s nice to see a smile cross their face. So if you are thinking, “Well, maybe you should adjust your attitude, missy!” just know that I never have one in a store. I really am stupid friendly.

As such, I have no clue why people suck so much!!!! When I’ve worked with the public in the past I’ve done my very best to take care of their every need and make them feel respected and appreciated in the process. Is such an attitude unheard of anymore in customer service?

I’m constantly stunned by the lack of giving a shit so many people have about their jobs and the way the treat people while at them.

I don’t know about you, but I’m thankful every day that I have a job. And so I do my damnedest to do it to the very best of my ability, and 90% of the time with a smile on my face. (Trust me, sometimes it is SOOOO hard to keep my sass mouth at bay, but I do because I’m at work and it’s the professional thing to do.)

Might I make a plea to all customer service reps out there (and I’ve been one before, so don’t think I’m being all accusatory and talking out of my ass without understanding how hard of a job it can be): If you don’t like people or can’t fake that you like people–GET ANOTHER FUCKING JOB! There are plenty of jobs where you can sit in a cubicle and not deal with the public. Do that instead.

There is never any reason to be an asshat to someone, especially if they are being nice to you. I understand if someone is treating you like shit that it can be difficult to maintain your cool, but for the rest of us out there that are kind and treat customer service reps with the respect they deserve, can you please at least pretend to do your job?

For those of you who do that grinding job of dealing with the public and still manage to maintain your kindness…THANK YOU! I know it isn’t always easy, but people like me sure appreciate it. 🙂

That’s my rant o’the day!heat

Whew! That was exhausting!

Oh, and on top of everything my air conditioner died last night and it’s only 95 degrees this week. Ugh. Kill me! 🙂

I hope you guys have a good week.

Just Say No to dickheaded people. 🙂  Hugs!  🙂

TWO ears, ONE mouth: Use accordingly.

Good grief! I’m pretty sure the listening skills of the general population have been flushed down the toilet. In the last 2 days I’ve had conversations with customer service people (bless them for their jobs as I couldn’t do it, but STILL!!) who apparently didn’t listen to a single word I said during the entire conversation and then asked me the world’s stupidest questions.

Customer Service Cluster F*ck #1:

Situation: My Dish Network receiver has been crashing 5 times a day for weeks. So I call and troubleshoot over the phone, to no avail. After another week I call back in and request a new receiver. When it arrives, I install it, no problems there. But on step 4 of 7 of the software setup I can’t get my 2nd TV to get a signal. So I call back. This is how the conversation goes:

Me: Hi! I just installed a new DVR, am on step 4 of 7 of setting up the software. I’m trying to get signal to TV2.  On screen it tells me I have channels 73, 60, 21 and 75 as choices for the 2nd TV’s reception and none of them work. I’ve tried them all.

Him: How old is your receiver?

Me: 5 minutes as I just installed it.

Him: What are you seeing on screen?

Me: (I tell him the step 4 of 7, channel lineup, blah blah blag again.)

Him: What error code is there?

Me: There is no error code. I’m on step 4 of 7. It’s not a error-code issue. I just can’t get my 2nd TV to pick up the signal.

Him: Yes ma’am, but what is the 3 digit error code.

Me: There is no error code.

Him: If you aren’t having any technical issues, then how can I help you?

Me: I again repeat the problem.

Him: Maybe you need a new receiver. How old is your receiver.

Me: 20 minutes old (as this pointless conversation has now taken 15 minutes)

Him: And what error code are you seeing?

Me: HANGS UP PISSED OFF AS CAT IN A BATHTUB!

Customer Service Cluster F*ck #2:

Situation: I go to Urgent Care this morning for having all these insanely itchy bumps on my arm. Ewww…gross! I thought they were more bug bites and the swelling and redness was increasing. Quack at Urgent Care tests me for MRSA (of all things!) and tells me I probably have Shingles (which I do NOT have). She gives me 2 prescriptions (for puke-inducing antibiotics and some other awful drug)  which I drop off at Walgreens. Then she sends me to a dermatologist. After waiting TWO HOURS (talk about shitty customer service) the dermatologist sees me and says I have hives–a reaction to the bug bite from 10 days ago. Tells me not to take the meds the Quack gave me. Tells me I don’t have MRSA or Shingles. Just put this ointment on to stop the itching and I’ll be fine.

Back I go to Walgreens and the madness ensues:

Me: Hi. I have a prescription to drop off. I dropped off two earlier this morning, but won’t be needing them. I’m sorry for the inconvenience, but can you fill this one for me and just put back the other two?

Him: Sure, just come back in about 30 minutes and we’ll have all 3 waiting for you.

Me: Ummm…I don’t need all 3. The two I dropped off this morning were prescribed in error. I only need the one I’m dropping off now.

Him: It might take longer than 30 minutes to fill all 3. Better give us an hour.

Me: (With the world’s most confounded look on my face). I only need the one you have in your hand. The other two you can cancel. I don’t need them. Please just fill the one in your hand. The anti-itch ointment. I don’t need the antibiotic or the other cream.

Him: Sure thing. See you in 30 minutes and we’ll have all 3 of them waiting for you.

Me: Thanks so much. (And I drove away wanting to burn the building to the ground.)

I totally understand that people who deal with the public probably want to become mass murderers. I’ve had jobs that were nothing but customer facing and I sometimes wondered how I didn’t bring a chainsaw to work with me and just do everyone in. But c’mon!!!??? Really???? There were no language barriers causing issues. I am a pretty clear communicator, as you guys all well know. I’m so damn polite I annoy myself. WHY can’t anyone just LISTEN??? Good Lord have mercy. I sincerely try to be the most patient person on earth, but sometimes…

What I’ve learned from all of this is that in order to not be horribly hypocritical I’m going to do my damnedest to always listen more than I speak in face to face conversations. I’m usually pretty good at that, but I’d never want anyone to feel about me the way I feel about these two…ummmm…can’t find a polite word so I’ll just not give them a name. 🙂

PS: I KNOW my photo has horrible language (I can’t help myself, I love to cuss), but it just made me bust out laughing when I read it so I had to share. I’m not sure about copyright for images on other blogs, but I grabbed the image from here: http://othersiderainbow.blogspot.com/2010/05/two-ears-one-mouth.html. I hope that covers my butt!